Appleton Times
Dear Reader,
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.”
As 2023 draws to a close, I am reminded of the above quote by Peter Drucker that captures the essence of our commitment to you, our valued client.
This year has been a particularly testing time in our country and this has meant that Appleton has made an extraordinary effort to keep our clients, families and heirs updated on all relevant issues relating to their Wills and estates.
In addition to investing significantly in systems, staff and correspondent services throughout the country, we have engaged with the Ministry of Justice, Parliament, the Masters’ Offices and the Fiduciary Institute of South Africa to improve the service provided to clients. Indeed, we are seeing some green shoots of improvement in the service provided by some Masters’ Offices.
Irrespective of these challenges, the one constant you can rely on is Appleton’s complete commitment to you, our client. With this in mind, all that remains is for me to wish you and your loved ones a peaceful, safe, healthy, and joyous festive season and I look forward to speaking to you early in the new year.
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